FAQ

Q1: How long does it take to receive my order?Same day, or next day delivery

Q2: Can I track my order?
To inquire about your order, please contact us directly on Whatsapp ( +965 99633104)
Please provide the order number sent to your email. 

Q3: Can I pay via Knet/Online?
We currently accept online payment only.
You can pay online via MyFatoorah, Knet, Visa, Mastercard  and Apple pay is also available. 

Q4: Is there a delivery charge? Delivery charge 2KD. Free deliveries for all orders above 100KD

Q5: Can I cancel my order?
Depending on the status of your order, we may not be able to cancel it.
It would be best to contact us via WhatsApp (+965 99633104) for immediate assistance to help you with your request.

Q6: Can I change the color/size of what I ordered?
Depending on the status of your order, we may not be able to change it.
It would be best to contact us via WhatsApp (+965 99633104) for immediate assistance to help you with your request.

Q7: I am between sizes. What size do you recommend?
Please check our size guide containing the size charts.

Q8: Do you have gift wrapping?
All orders are wrapped in a gift box.